Terms, Refunds and Privacy

Last updated 27 September 2026

Who runs this

The AI Interview Agent is run by APAC Edge Pte Ltd, Singapore. For any question, help or refund, email Francis.Lee@APACedge.asia.

What you get

• Free version: up to 15 minutes of general interview questions. No written feedback.
• AI interview: S$3 per session, paid once. You get a pass code for one 30-minute interview built around the role, level and company you enter, followed by a written feedback report.
• The 30 minutes start when the interviewer asks the first question. If your connection drops, you can rejoin with the same pass code until the 30 minutes are used. Rejoining starts a new conversation for the time left.
• Keep your pass code private. Anyone with the code can use the remaining time.

Practice only

This is a practice tool. The questions, scores and feedback are produced by AI and can be wrong or incomplete. They are not advice from a recruiter, and they do not promise any job outcome. Use your own judgement.

The interview works best in Google Chrome on a computer, with a working microphone. Please try the free version first to check that your microphone and browser work.

Payment

Payments are handled by Stripe. We never see or store your card details. Prices are in Singapore dollars.

Refunds

You get a full refund if:

• you paid but the interview could not start, or
• the interview stopped working because of a problem on our side (for example the interviewer stopped responding, or the feedback report was not produced), or
• you have not started the interview and ask for a refund within 7 days of paying.

How to ask: email Francis.Lee@APACedge.asia within 7 days of paying, with:

• your pass code and the email you paid with,
• the date and time you used it, and
• what went wrong, with a screenshot of the error if you have one.

We check your request against our records for that pass code, which show when the interview started, how many questions ran, any errors on our side, and whether the report was produced. If the records confirm the problem, we refund the full S$3 to your original payment method. Stripe usually takes 5 to 10 business days to return it.

We do not refund when the interview worked as described, for example if you changed your mind after starting, did not agree with the score, or had problems with your own device, browser or microphone.

Your privacy

What happens to your information:

• Your voice: your browser turns your speech into text. In Chrome this is done by Google's speech service. We do not receive or store audio.
• Your answers: in the AI interview, the text of your answers and the details you enter are sent to Kimi, an AI service from Moonshot AI, to produce the questions and feedback. We do not keep a copy of your full answers.
• What we keep: the email you paid with (from Stripe), your pass code and when it was used, the interviewer's questions, and the "What to improve" and "Practise next" points from your report. We keep these so that your next interview asks new questions and checks your progress. We keep your last 5 sessions, and delete them after one year.
• Free version: apart from the speech-to-text done by your browser, the free version runs entirely in your browser. We keep nothing from it.

To see or delete what we hold about you, email Francis.Lee@APACedge.asia from the email you paid with.

Changes

We may update these terms. The date at the top shows the latest version. The terms in place when you paid apply to that purchase.